These are the standard terms for recruitment and staffing services from Hireriv. Before any work starts you receive a written quote and a service agreement; where the signed agreement differs from this page, the agreement applies.
Who we are. Hireriv is a recruitment and staffing brand operated by Raigozen Private Limited, India.
How an engagement starts
- Enquiry. Send your requirement through the Employers page, the Hire a Team form or the Contact page. You get a confirmation email straight away.
- Call. A recruiter calls you within one working day to understand the roles, numbers, locations, salary range and timelines.
- Quote and agreement. We send a written quote. The work starts once you accept it and the service agreement is signed.
- Sourcing and shortlist. We search, screen and share a shortlist of candidates who match the requirement and have agreed to be put forward.
- Interviews and selection. You interview and choose. We arrange the interviews and keep both sides informed.
- Offer and joining. We help with the offer and follow the candidate through to the joining date.
- Invoice. The invoice is raised as described under Payment terms below.
What we need from you: a contact person, a clear job description, the salary range, the interview panel's availability, and feedback on each shortlisted candidate within a few working days.
Timelines
- First call after an enquiry: within one working day.
- First shortlist: agreed in your quote, depending on the role, the number of hires and the location.
- Senior and specialist roles, and large-volume hiring, can take longer; the quote states the expected time for your requirement.
These are working targets, not guarantees: hiring depends on candidates' availability and on interview and feedback times on both sides.
Replacement policy
For permanent recruitment, if a candidate we placed leaves, or is let go for reasons of performance or conduct, within 90 days of joining, we find a replacement at no extra fee.
- Tell us in writing within 7 days of the candidate's last working day.
- The replacement is for the same role, at a similar salary and location.
- One replacement per position. If we cannot find a suitable replacement, the agreement states any credit or refund.
- It does not apply when the role, salary or terms change after joining, the position is closed or made redundant, or the invoice is unpaid past its due date.
Contract and bulk staff are covered by the terms of the staffing agreement, including replacing staff who leave during the contract.
Payment terms
- Permanent recruitment and executive search: invoiced when the candidate joins, as a percentage of the annual CTC or the fee in your quote.
- Contract staffing: invoiced monthly, based on the approved timesheets.
- Bulk hiring: invoiced per successful hire, as in your quote.
- Invoices are due within 15 days. Every invoice is a GST invoice (GST at 18%); clients on the portal can view and download theirs at any time.
- If you deduct TDS, please send the certificate so it can be matched to the invoice.
Refunds and cancellation
Recruitment and staffing fees
- You can cancel a requirement at any time before a candidate accepts an offer, by email. No fee is due for a requirement cancelled before an offer is accepted, unless the quote says otherwise (for example, an upfront fee for executive search).
- Fees for a candidate who has joined are not refunded; the replacement policy above applies instead.
Plans and credits paid online
- Cancelling a plan: the plan runs to the end of the period you paid for, then your company moves to the free plan. You can undo the cancellation until then. Nothing is deleted.
- Moving to a smaller plan: takes effect when the paid period ends. No charge and no refund.
- Upgrading: starts the day you pay; unused days of your current paid plan come off the price.
- Refunds: paid plan periods are not refunded in part. Duplicate payments and charges made in error are refunded in full to the original payment method; contact us at hireriv26@gmail.com. Banks usually take 5 to 7 working days to show a refund.
- Contact credits: credits never expire. A credit pack refunded in full takes back the credits not yet used.
Questions and complaints
Write to hireriv26@gmail.com, or see the Grievance Officer's details in the Terms of Use.